No matter where you live in Australia, there are support services to assist you with questions about residential tenancies.

The first step in resolving any rental problem or complaint is to read the terms of your lease agreement carefully. It’s always best for you (as the tenant) and your landlord or agent to try to solve any problems between yourselves.

If you can’t reach a mutual agreement, many support services can assist with residential tenancy complaints or disputes.

Top tip >> The Community is Rent’s Facebook group for renters, agents and landlords. If you have tenancy questions you’d like answered, or if you’re just curious about renting in Australia, you’re welcome to join!

New South WalesNSW Fair Trading13 32 complaint service for tenants, residents, landlords and agents with real estate or property-related matters
NSW Civil and Administrative Tribunal1300 006 provides specialist tribunal services to help you resolve an issue or dispute fairly and according to the law
Tenants' Union of NSW(02) 8117 Tenants' Union of NSW specialises in NSW residential tenancies law. Main resourcing body for Tenants Advice & Advocacy Services (TAASs)
VictoriaConsumer Affairs Victoria1300 55 81 provides information and advice to tenants, landlords and property managers about renting rights and responsibilities in a property
Housing for the Aged Action Group1300 765 advice, information and practical housing support for over 50s
Tenants Victoria(03) 9416 and confidential legal advice, assistance and advocacy for tenants and residents in Victoria
Victorian Civil and Administrative Tribunal1300 018 resolves residential disputes between tenants and landlords, renters and the Director of Housing, and more
Dear LandlordOnline web online legal tool for Victorian renters
QueenslandQueensland Civil and Administrative Tribunal1300 753 is an independent tribunal that provides an avenue to resolve disputes between parties
Residential Tenancies Authority1300 366 RTA provide tenancy information and support, bond management, dispute resolutions, investigations and prosecutions
Residential Tenancies Authority Residential Tenancies Authority’s Investigations Request KitOnline web RTA's Investigations Request Kit guides customers through a series of simple questions to recommend targeted support and resources.
RTA Web ServicesOnline web service Web Services make updating your bond details and completing essential tenancy transactions faster and easier
Western AustraliaCircle Green Community Legal (Tenancy WA)(08) 6148 WA (through Circle Green) helps people who rent their home to resolve their tenancy problems
WA Department of Commerce1300 304 for tenants and landlords renting a property, including bonds, rent and maintenance responsibilities
COVID-19 Residential Tenancies Mandatory Conciliation Service1300 304 054 for landlords and tenants who have a rental issue arising during the COVID-19 emergency period (30 March 2020 - 28 March 2021)
South AustraliaConsumer and Business Services (CBS)131 and concerns around residential tenancies. CBS also offer Asking Claire, a 24/7 virtual assistant for residential tenancies
Asking ClaireOnline web is CBS' virtual residential tenancy advice assistant for renters, landlords and property managers.
RentRight SAContact free, independent service, helping people maintain their tenancies in private rental, community housing or public housing.
South Australian Civil and Administrative Tribunal1800 723 civil law disputes or applications, such as those that relate to landlord/tenant relationships
TasmaniaConsumer Affairs and Trading1300 653 for tenants (residential and commercial) and property owners/agents
The Tenants' Union of Tasmania(03) 6223 legal advice, representation and education for residential tenants in Tasmania
Northern TerritoryNorthern Territory Consumer Affairs(08) 8999 protection within NT residential tenancies
The Tenants' Advice Service (TAS)1800 812 NT-wide, community-based advice and advocacy service for residential tenants
Australian Capital TerritoryTenacy Advice Service ACT(02) 6247 clients to understant their legal rights and responsibilities under the Residential Tenancies Act 1997
Australia-wideAsk IzzyOnline web online tool that helps you find local help, no matter where you live in Australia. is Australia's largest company dedicated to renters and is owned and operated by ASX-listed Limited (RNT:ASX). For over 14 years, has exclusively focused on making renters' lives easier by making it easier to find a property, secure it, move in and pay rent. More than 83,000 properties are available to rent from 5,000 agents and private landlords. Renters have created 1.12 million Renter Resumes on the website to date.