No matter where you live in Australia, there are support services to assist you with questions about residential tenancies.

The first step in resolving any rental problem or complaint is to read the terms of your lease agreement carefully. It’s always best for you (as the tenant) and your landlord or agent to try to solve any problems between yourselves.

If you can’t reach a mutual agreement, many support services can assist with residential tenancy complaints or disputes.

Top tip >> The Rent.com.au Community is Rent’s Facebook group for renters, agents and landlords. If you have tenancy questions you’d like answered, or if you’re just curious about renting in Australia, you’re welcome to join!

State/TerritoryBodyPhoneWebsiteInformation
New South WalesNSW Fair Trading13 32 20www.fairtrading.nsw.gov.auFree complaint service for tenants, residents, landlords and agents with real estate or property-related matters
NSW Civil and Administrative Tribunal1300 006 228www.ncat.nsw.gov.auNCAT provides specialist tribunal services to help you resolve an issue or dispute fairly and according to the law
Tenants' Union of NSW(02) 8117 3700www.tenants.org.au/all.taasThe Tenants' Union of NSW specialises in NSW residential tenancies law. Main resourcing body for Tenants Advice & Advocacy Services (TAASs)
VictoriaConsumer Affairs Victoria1300 55 81 81www.consumer.vic.gov.auCAV provides information and advice to tenants, landlords and property managers about renting rights and responsibilities in a property
Housing for the Aged Action Group1300 765 178www.oldertenants.org.auIndependent advice, information and practical housing support for over 50s
Tenants Victoria(03) 9416 2577www.tenantsvic.org.auFree and confidential legal advice, assistance and advocacy for tenants and residents in Victoria
Victorian Civil and Administrative Tribunal1300 018 228www.vcat.vic.org.auVCAT resolves residential disputes between tenants and landlords, renters and the Director of Housing, and more
Dear LandlordOnline web servicewww.justiceconnect.org.au/help/dear-landlordFree online legal tool for Victorian renters
QueenslandQueensland Civil and Administrative Tribunal1300 753 228www.qcat.qld.gov.auQCAT is an independent tribunal that provides an avenue to resolve disputes between parties
Residential Tenancies Authority1300 366 311www.rta.qld.gov.auThe RTA provide tenancy information and support, bond management, dispute resolutions, investigations and prosecutions
Residential Tenancies Authority Residential Tenancies Authority’s Investigations Request KitOnline web servicewww.rta.qld.gov.au/investigations/overview-rta-investigations/how-to-request-an-investigationThe RTA's Investigations Request Kit guides customers through a series of simple questions to recommend targeted support and resources.
RTA Web ServicesOnline web servicehttps://www.rta.qld.gov.au/forms-resources/forms/rta-web-servicesRTA Web Services make updating your bond details and completing essential tenancy transactions faster and easier
Western AustraliaCircle Green Community Legal (Tenancy WA)(08) 6148 3636www.tenancywa.org.auTenancy WA (through Circle Green) helps people who rent their home to resolve their tenancy problems
WA Department of Commerce1300 304 054www.commerce.wa.gov.auAdvice for tenants and landlords renting a property, including bonds, rent and maintenance responsibilities
COVID-19 Residential Tenancies Mandatory Conciliation Service1300 304 054https://covidconciliation.dmirs.wa.gov.au/Help for landlords and tenants who have a rental issue arising during the COVID-19 emergency period (30 March 2020 - 28 March 2021)
South AustraliaConsumer and Business Services (CBS)131 882www.cbs.sa.gov.auQuestions and concerns around residential tenancies. CBS also offer Asking Claire, a 24/7 virtual assistant for residential tenancies
Asking ClaireOnline web servicewww.sa.gov.au/topics/housing/renting-and-letting/renting-privatelyClaire is CBS' virtual residential tenancy advice assistant for renters, landlords and property managers.
RentRight SAContact formwww.syc.net.au/home/rentrightsa/A free, independent service, helping people maintain their tenancies in private rental, community housing or public housing.
South Australian Civil and Administrative Tribunal1800 723 767www.sacat.sa.gov.auFor civil law disputes or applications, such as those that relate to landlord/tenant relationships
TasmaniaConsumer Affairs and Trading1300 653 499www.cbos.tas.gov.auAdvice for tenants (residential and commercial) and property owners/agents
The Tenants' Union of Tasmania(03) 6223 2641www.tutas.org.auFree legal advice, representation and education for residential tenants in Tasmania
Northern TerritoryNorthern Territory Consumer Affairs(08) 8999 1999www.consumeraffairs.nt.gov.auConsumer protection within NT residential tenancies
The Tenants' Advice Service (TAS)1800 812 953www.dcls.org.au/tenants-adviceAn NT-wide, community-based advice and advocacy service for residential tenants
Australian Capital TerritoryTenacy Advice Service ACT(02) 6247 2011www.legalaidact.org.auAssist clients to understant their legal rights and responsibilities under the Residential Tenancies Act 1997
Australia-wideAsk IzzyOnline web servicewww.askizzy.org.auAn online tool that helps you find local help, no matter where you live in Australia.
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