No matter where you live in Australia, there are support services to assist you with questions about residential tenancies.
The first step in resolving any rental problem or complaint is to read the terms of your lease agreement carefully. It’s always best for you (as the tenant) and your landlord or agent to try to solve any problems between yourselves.
If you can’t reach a mutual agreement, many support services can assist with residential tenancy complaints or disputes.
Top tip >> The Rent.com.au Community is Rent’s Facebook group for renters, agents and landlords. If you have tenancy questions you’d like answered, or if you’re just curious about renting in Australia, you’re welcome to join!
|New South Wales||NSW Fair Trading||13 32 20||www.fairtrading.nsw.gov.au||Free complaint service for tenants, residents, landlords and agents with real estate or property-related matters|
|NSW Civil and Administrative Tribunal||1300 006 228||www.ncat.nsw.gov.au||NCAT provides specialist tribunal services to help you resolve an issue or dispute fairly and according to the law|
|Tenants' Union of NSW||(02) 8117 3700||www.tenants.org.au/all.taas||The Tenants' Union of NSW specialises in NSW residential tenancies law. Main resourcing body for Tenants Advice & Advocacy Services (TAASs)|
|Victoria||Consumer Affairs Victoria||1300 55 81 81||www.consumer.vic.gov.au||CAV provides information and advice to tenants, landlords and property managers about renting rights and responsibilities in a property|
|Housing for the Aged Action Group||1300 765 178||www.oldertenants.org.au||Independent advice, information and practical housing support for over 50s|
|Tenants Victoria||(03) 9416 2577||www.tenantsvic.org.au||Free and confidential legal advice, assistance and advocacy for tenants and residents in Victoria|
|Victorian Civil and Administrative Tribunal||1300 018 228||www.vcat.vic.org.au||VCAT resolves residential disputes between tenants and landlords, renters and the Director of Housing, and more|
|Dear Landlord||Online web service||www.justiceconnect.org.au/help/dear-landlord||Free online legal tool for Victorian renters|
|Queensland||Queensland Civil and Administrative Tribunal||1300 753 228||www.qcat.qld.gov.au||QCAT is an independent tribunal that provides an avenue to resolve disputes between parties|
|Residential Tenancies Authority||1300 366 311||www.rta.qld.gov.au||The RTA provide tenancy information and support, bond management, dispute resolutions, investigations and prosecutions|
|Residential Tenancies Authority Residential Tenancies Authority’s Investigations Request Kit||Online web service||www.rta.qld.gov.au/investigations/overview-rta-investigations/how-to-request-an-investigation||The RTA's Investigations Request Kit guides customers through a series of simple questions to recommend targeted support and resources.|
|RTA Web Services||Online web service||https://www.rta.qld.gov.au/forms-resources/forms/rta-web-services||RTA Web Services make updating your bond details and completing essential tenancy transactions faster and easier|
|Western Australia||Circle Green Community Legal (Tenancy WA)||(08) 6148 3636||www.tenancywa.org.au||Tenancy WA (through Circle Green) helps people who rent their home to resolve their tenancy problems|
|WA Department of Commerce||1300 304 054||www.commerce.wa.gov.au||Advice for tenants and landlords renting a property, including bonds, rent and maintenance responsibilities|
|COVID-19 Residential Tenancies Mandatory Conciliation Service||1300 304 054||https://covidconciliation.dmirs.wa.gov.au/||Help for landlords and tenants who have a rental issue arising during the COVID-19 emergency period (30 March 2020 - 28 March 2021)|
|South Australia||Consumer and Business Services (CBS)||131 882||www.cbs.sa.gov.au||Questions and concerns around residential tenancies. CBS also offer Asking Claire, a 24/7 virtual assistant for residential tenancies|
|Asking Claire||Online web service||www.sa.gov.au/topics/housing/renting-and-letting/renting-privately||Claire is CBS' virtual residential tenancy advice assistant for renters, landlords and property managers.|
|RentRight SA||Contact form||www.syc.net.au/home/rentrightsa/||A free, independent service, helping people maintain their tenancies in private rental, community housing or public housing.|
|South Australian Civil and Administrative Tribunal||1800 723 767||www.sacat.sa.gov.au||For civil law disputes or applications, such as those that relate to landlord/tenant relationships|
|Tasmania||Consumer Affairs and Trading||1300 653 499||www.cbos.tas.gov.au||Advice for tenants (residential and commercial) and property owners/agents|
|The Tenants' Union of Tasmania||(03) 6223 2641||www.tutas.org.au||Free legal advice, representation and education for residential tenants in Tasmania|
|Northern Territory||Northern Territory Consumer Affairs||(08) 8999 1999||www.consumeraffairs.nt.gov.au||Consumer protection within NT residential tenancies|
|The Tenants' Advice Service (TAS)||1800 812 953||www.dcls.org.au/tenants-advice||An NT-wide, community-based advice and advocacy service for residential tenants|
|Australian Capital Territory||Tenacy Advice Service ACT||(02) 6247 2011||www.legalaidact.org.au||Assist clients to understant their legal rights and responsibilities under the Residential Tenancies Act 1997|
|Australia-wide||Ask Izzy||Online web service||www.askizzy.org.au||An online tool that helps you find local help, no matter where you live in Australia.|