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No matter where you live in Australia, there are a number of tenancy support services that can assist you with tenancy-related questions.

In any situation, the first step in resolving any problem or complaint is to carefully read the terms of your agreement. It’s always best for you (as the tenant) and your landlord or agent to try to solve any problems between yourselves.

If your tenancy issues can’t be resolved, there are many tenancy support services in each Australian state which can assist with residential tenancy complaints or disputes.

NEW SOUTH WALES

NSW Fair Trading

Find out more about this free service and the selected matters Fair Trading can help with on the Residential tenancy and real estate complaints page on the Fair Trading website. You can also call the 13 32 20 hotline with your tenancy questions.

Tenants Advice and Advocacy Services

The Tenants Advice and Advocacy Services provide assistance and advocacy to all tenants, particularly social housing tenants or the vulnerable. To find your nearest Tenants Advice and Advocacy Service go to www.tenants.org.au or call 8117 3700.

The NSW Civil and Administrative Tribunal

The Tribunal is an independent body which hears and decides on applications for orders from tenants and landlords. Go to the NSW Civil and Administrative Tribunal website for more information or to access Tribunal application forms.

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VICTORIA

Consumer Affairs Victoria

Consumer Affairs Victoria provide information and advice to tenants, landlords and property managers about renting rights and responsibilities in a property. Contact them on 1300 55 81 81.

Tenants Union of Victoria

The TUV aims to educate tenants about their rights, improve conditions for tenants, improve the status of tenants and represent the collective interests of tenants in law and policy making. You can reach their Help Line on (03) 9416 2577.

The Victorian Civil and Administrative Tribunal

VCAT provides a fair, efficient and cost-effective system for resolving disputes. Go to the Victorian Civil and Administrative Tribunal website for more information or to access Tribunal application forms.

Housing for the Aged Action Group

This group provides housing services and support for people 55 years and over. Phone 1300 765 178.

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QUEENSLAND

Tenants Queensland

Tenants Queensland offers a free statewide advice service to tenants. You can reach them by calling 1300 744 263. Advice hours are between 9am – 5pm Monday to Friday. Extended hours to 7pm Tuesday and Wednesday.

Residential Tenancies Authority

The RTA provide tenancy information and support, bond management, dispute resolution, investigation, and policy and education services. You can phone the Residential Tenancies Authority on 1300 366 311 and use the Dispute Resolution Service.

The Queensland Civil and Administrative Tribunal

The Queensland Civil and Administrative Tribunal (or QCAT) decides a range of residential tenancy disputes between tenants, and landlords (lessors) or agents. Go to the Queensland Civil and Administrative Tribunal website for more information or to access Tribunal application forms.

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WESTERN AUSTRALIA

Tenancy WA

Tenancy WA helps people who rent their home to resolve their tenancy problems. Before you call Tenancy WA, please read the fact sheet that relates to your problem. If you don’t know what fact sheet to read, take a look at Common Problems for information on how to deal with many common tenancy issues. You can reach their advice line on (08) 9221 0088.

WA Department of Commerce

Are you having problems with renting a home in WA? The WA Department of Commerce can show you how to handle disputes, going to court and getting help. Check out their website here.

The State Administrative Tribunal

The State Administrative Tribunal (SAT) in Western Australia deals with a broad range of administrative, commercial and personal matters. Go to the State Administrative Tribunal website for more information or to access Tribunal application forms.

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SOUTH AUSTRALIA

Consumer and Business Services (CBS)

Consumer and Business Services (CBS) gives advice and information to landlords and tenants. You can contact them on 131 882.

Tenants Information and Advisory Service

The Tenants Information and Advisory Service is a free and independent state-wide service available to low income tenants in private rental, community housing or public housing. Contact them on 1800 060 462.

South Australian Civil and Administrative Tribunal

SACAT is an independent judicial body that has authority to make legally binding decisions in disputes between landlords and tenants. For more information on how the SACAT can help and how to make an application visit the SACAT website.

Legal Advice or Aid

Get free legal advice or legal aid from the Legal Services Commission.

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TASMANIA

The Tenants’ Union of Tasmania

The TUV is a not-for-profit community organisation offering free services including tenancy advice, advocacy and referrals. Phone (03) 6223 2641 or 1300 652 641.

Consumer Affairs and Trading 

The TAS Office of Consumer Affairs and Fair Trading (CAFT) provide information to consumers. Phone 1300 65 44 99.

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DARWIN

The Tenants’ Advice Service (TAS)

The TAS is a Northern Territory-wide, community-based advice and advocacy service for residential tenants. Freecall 1800 812 953.

Consumer Affairs Northern Territory

Consumer Affairs provides advice to tenants and landlord/agents of residential properties in the Northern Territory. Phone (08) 8999 1999.

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CANBERRA

The Tenants’ Advice Service  

The Tenants’ Advice Service provides free, confidential legal advice to tenants and occupants about renting in Canberra. You are strongly encouraged to view the information under Renting Advice before you call the advice line on (02) 6247 2011.

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