RTA to launch 24/7 tenancy dispute service

The Residential Tenancy Authority (RTA) has launched a new Tenancy Dispute Resolution Web Service.

Queensland property owners and tenants will be able to use the new 24/7 service to request free RTA dispute resolution for either:

  • a tenancy dispute about a matter which occurs during a tenancy; or
  • a claim greater than the bond, which refers to a claim for compensation over the bond amount, at the end of a tenancy.

In a statement, the RTA said it conciliated almost 20,000 disputes last financial year between parties to a tenancy.

More than one-third of those disputes occurred during a tenancy, with common dispute reasons including repairs, water charges and entry to the property.

As part of the new RTA Web Service, helpful information boxes will explain the customer’s tenancy dispute process. These boxes will:

  • help educate tenants and property owners about their rights and responsibilities under the Residential Tenancies and Rooming Accommodation Act 2008;
  • provide information about the relevant Notices they will need to issue to the other party;
  • provide tools to help customers self-resolve the dispute, where possible; and
  • educate tenants and property owners about whether their dispute is eligible for RTA dispute resolution.

Once a tenant or property owner submits a dispute resolution request through the Web Service, the RTA will assess the request.

From there, they may proceed to free conciliation or be referred directly to the Queensland Civil and Administrative Tribunal (QCAT).

The new Tenancy Dispute Resolution Web Service will complement the RTA’s online bond dispute request process, which can be accessed as part of their Bond Refund Web Service.

The Dispute resolution paper form will remain available for customers who cannot access RTA Web Services.  


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