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“What are my rights when it comes to emergency repairs in my rental property?” Tenant, QLD

This update comes from the Residential Tenancies Authority (RTA), a Queensland Government statutory authority.

If an emergency repair is needed at your property, and you are unable to contact your property manager/owner or the nominated repair, you (the tenant) may arrange for a suitably qualified person to carry out the emergency repairs up to the value of 2 weeks rent.

Examples of emergency repairs include a burst water service or a serious water service leak, a blocked or broken toilet, a gas leak, a breakdown of the gas, electricity, water supply or other essential services.

Reimbursement for emergency repairs

Residential Tenancies Authority (RTA) Director of Policy & Stakeholder Engagement Meghan Hibbert said tenants should be reimbursed for the cost of the repairs within seven days.

“If there is a dispute, the tenant can apply to the Queensland Civil and Administrative Tribunal (QCAT) for a ruling,” Ms Hibbert said.

“QCAT will consider a number of things, including whether the repairs were necessary because the tenant breached their tenancy agreement.”

“All parties involved in a tenancy should exercise some common sense to protect both the owner’s investment and the tenant’s safety,” she said.

Under the Residential Tenancies and Rooming Accommodation Act 2008 (the Act), property managers/owners must ensure rented premises are safe, secure, in good repair and fit for living.

For a full list of emergency repairs, visit the RTA website or call 1300 366 311 for more information.

You might also like:
– 7 ways to protect your pets in an emergency
– Can I stop paying rent until a repair is done?
– Can I end my tenancy if no repairs are actioned?

Residential Tenancies Authority (RTA)
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The RTA is a Queensland Government statutory authority that administers the Residential Tenancies and Rooming Accommodation Act 2008. The RTA provides tenancy information, bond management, dispute resolution, investigations and prosecutions, and policy and education services.

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