Looking for help with RentBond? Here are our RentBond application FAQs.

If none of the following Frequently Asked Questions answer your question, simply get in touch with Rent.com.au by calling 1300 736 810 or emailing rentbond@rent.com.au

application FAQs

You might also like:
>> Part 1: RentBond support: General FAQs
>> Part 3: RentBond support: Repayment FAQs

If I apply for RentBond, will it show on my credit file? 

No. If you apply for RentBond this will not appear on your credit file.


How long does it take to get approved? 

Once you’ve been accepted for a rental property, complete our easy online application and we will immediately confirm your acceptance and deduct your first instalment. We then provide payment of the bond to your Property Manager.


What happens once my application is accepted?

Once your application has been submitted with your new property address, you will be asked to read and accept your contract online and provide repayment details. Your bond will then be processed either the same day or the next business day, paid directly to your Property Manager.


How long does it take for the bond to be paid?

Providing we receive the completed application by 3pm ACST the bond will be paid into your Property Manager’s trust account the same business day.


How is my personal information used by Principal Finance

Rent.com.au and Principal Finance’s privacy policies apply to all personal information you provide as part of your RentBond application.


Who can I contact for more information about RentBond? 

You can contact either Rent.com.au, or Principal Finance. Our contact information is below.

1300 736 810
Monday – Friday, 6am – 5pm AEST

Principal Finance
1300 636 333
Monday – Friday, 8am – 5pm ACST


Additional information for NSW residents

If you’re renting a property in NSW, you have the option to pay your bond directly to your agent, or through the Rental Bonds Online (RBO) service provided by NSW Fair Trading. Depending on which option you use, the RentBond process will vary slightly.

Payment directly to your agent
You can request to pay your bond directly to the agent. If the agent agrees, simply complete the RentBond process and we will contact the agent to obtain details to transfer the funds. Your bond will be paid to the agent either the same day, or the next business day.

Payment to Rental Bonds Online
If your agent requires you to use the RBO service:

  • You will receive an email from your agent with a link to the RBO service.
  • Follow the steps on the RBO site until you reach the payment section.
  • Select BPAY as your payment method.
  • A BPAY advice slip will be generated with a Biller Code and Reference number displayed. You will need these numbers for your RentBond application.
  • Complete your RentBond application, and in the field marked BPAY, enter the Biller Code and Reference Number.
  • Follow the prompts to complete the RentBond process.
  • Once your application is approved, we will arrange payment of your bond using the BPAY details you provide.

Please note that while we guarantee same day payment* of your bond, RentBond payments made using BPAY may take up to 2 business days to be acknowledged by Rental Bonds Online.

*Same day payment for applications received and process by 3pm South Australia time each business day.

You might also like:
>> Part 1: RentBond support: General FAQs
>> Part 3: RentBond support: Repayment FAQs


Visit www.rent.com.au/rentbond to get started today

Need more information? Call Rent.com.au’s Customer Service team on 1300 736 810 or email rentbond@rent.com.au for details to help you get started.