If your lease is coming to an end, your vacate clean will be top of mind. Are you looking for a dependable end-of-leaser cleaner to manage the job professionally? Here’s what you need to know.

Guest post – 365 Cleaners

Finding a cleaner might seem simple enough, but have you thought about what to ask when you get a quote? If you’re new to vacate cleaning or have doubts about what’s involved, now’s the right time to make a list. 

Completing your vacate clean properly can make all the difference, leaving you with a good rental reference and full bond return – and who doesn’t want that?

Here are a few points worth keeping in mind to help you narrow down the right person for the job.

Check out their reputation

Your end-of-lease clean is a big task. When it’s done well, you should get all your rental bond back. Only a company with a strong reputation in the market will be able to meet those expectations. Where possible, have an initial conversation with the company over the phone to get a feel for their professionalism. Check their website testimonials or Google and Facebook reviews from previous clients.

What’s their customer service like?

Customer service in any business is critical, and in cleaning, it’s essential. You want to know that you’ll be able to get back in touch for support if any areas need a follow-up clean.

Things can get missed, so even once a service is complete, a professional cleaner should be able and willing to return to fix any areas of attention. The company should be reachable on their official number and social media. Their level of responsiveness is a strong indicator of the care they exercise towards their customers and their level of professionalism. 

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What are they charging for the job?

Checking costs ahead of time is always a good idea. Compare four to five cleaning companies in your area for their service inclusions. Look for similar packages and find out what’s included. This extra step will clarify which company to hire and give you the most value. 

What questions should I ask?

Are you going to bring your own equipment?
One of the first things you might be wondering is whether they’ll bring their equipment to your house or not. It’s a valid question! You shouldn’t need to spend extra money buying cleaning equipment or supplies unless you’re cleaning yourself. Plus, a professional is better positioned to choose the right cleaning equipment and kits for the size of your rental property (and the stubbornness of any stains and spills!)

Tip: Don’t hesitate to ask the cleaner about specific tools you might need on your property – these could be cleaning agents, polishes, dusters, vacuums or steam cleaners. 

What kind of cleaning do you offer?
This is another excellent question worth answering. You’ll typically encounter one of four cleaning types:

Tidy up

This is the most basic of cleans that involves making your house look neat. If you just want things put away, furniture tidied, or everything back in order, this is a good basic level clean.

Regular clean

A regular clean is just as the name suggests! This is a clean for your floors, bedrooms, and bathrooms and wiping down frequently used surfaces.

Deep clean

This is a good clean to go for if you’re looking for the proper definition of ‘end of lease cleaning.’ A professional cleaner will look through all the nooks and crannies of your property to ensure no area is left unclean. If carpets are involved, they’ll probably use a steam cleaning process to clean them, wash your curtains, and disinfect surfaces.

Spring clean

A spring clean is similar to the deep clean process, except that it might also involve arranging your cupboards and storage spots, removing debris and restoring order. This process is great if you’d like to remove any unwanted items.

When can you come to clean?
It’s not uncommon to want a cleaning professional to be available when you’re free from work and available to supervise the process. A professional cleaner should be able to offer a comfortable and flexible time window where you can still manage your work, take care of your children and more. Some cleaners will also go the extra mile and change their cleaning schedule according to your availability – it’s worth asking! 

How many people are coming to clean?
Depending upon the size of your property and current cleanliness, the number of cleaners will vary. A professional cleaner will likely come for an initial assessment to get a feel for what’s involved and provide a more accurate quote. To better understand how long the process will likely take and how much you’ll need to pay at the end, ask how many people will be involved. 

What kind of chemicals/cleaning solutions will you use?
You may have a preference for chemical-based cleaners or environmentally-friendly alternatives, so it’s always worth asking what options are available and whether they can accommodate your preferences. 

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Do you have insurance?
Ask the company about their insurance cover before you engage them for your vacate clean, and pay attention to the steps they take to protect your home from any potential damage or loss. Choose a company that’s properly insured and has valid workplace liability insurance for all employees. 

What areas do you include in your service?
Ask the cleaner about the areas they include in the process. Your bedrooms, bathrooms, kitchen, balcony, driveway, garage, windows, door frames and key locations around your house that are used frequently should all be included. 

Is there anything I need to prepare in advance?
Ask the company if there’s anything you need to do ahead of time to ensure nothing gets in the way of the cleaning crew or means they need to spend longer at your home than necessary. Some companies won’t work until all clutter is completely removed, so it’s worth going the extra mile to remove belongings, toys and other objects from your rooms before they arrive.

Final thoughts

End-of-lease cleaning doesn’t have to be complicated. Hiring a professional cleaner can make it easier. Asking these questions in advance will give you more clarity and save you hundreds of dollars without stress. 

Good luck!

365 Cleaners

365 Cleaners is a professional cleaning company that offers a customised end-of-lease cleaning bond guarantee. The company has more than 10 years of experience providing services in end-of-lease, move-out, carpet and tile and grout cleaning. 365 Cleaners prides itself on providing a deep level of efficiency and professionalism to ensure a stress-free experience.