“Why can it take a landlord so long to issue repairs on my rental property? Is there anything I can do to speed up this process?” Tenant, WA

We asked the former director at Rent Choice, Caroline Nurse, for her advice:

“Maintenance issues often involve many people – the tenant, the property manager, the landlord and a contractor,” Caroline said.

“It takes time for each person to communicate with one another, arrange quotes, get approvals and book the work to be completed.”

“Tenants can make this process more efficient by providing detailed information about the item.”

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Caroline said she always recommends taking photos or videos of the issue for clarity.

“Let them know if email, text or phone calls is the best form of communication with you,” she said.

“We also suggest giving the landlord a selection of days and times that suit you best for a contractor to come and attend to the item.

“We often find that repairs can be delayed when each party is unable to get in contact with each other. Making the communication process as simple as possible is the key to speedy service.”

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Caroline Nurse
Caroline Nurse

Caroline Nurse was the Director of Rent Choice in West Perth, Western Australia. Caroline worked in the property industry for more than 13 years. Her background included property investment, residential rentals, real estate sales, residential land development, new home construction and renovation. Caroline held a Triennial Certificate as a Real Estate Licensee and completed a Bachelor of Commerce and a Diploma of Project Management. She has previously worked with Terranovis as a Development Manager.


  1. This still doesn’t explain why it sometimes takes up to 6 months to get repairs done, after repeated requests for the property I currently rent!