Reader Question

“The towel rail in my bathroom has broken out of the plaster. I noticed that there is no timber behind the plaster to connect the towel rail to. Do I have to repair the towel rail, even though it will probably happen again? Or should I contact the agent?” – Phil
 towel rail

Phil, we asked Director at RentChoice, Caroline Nurse for an answer to this query:

Hi Phil, it’s always best practice to report any maintenance items and repairs to your agent as soon as practical,” Caroline said.

“It’s best not to undertake any repairs yourself without liaising with the agent in the first instance.”

Caroline suggested taking photos of the issue and providing this with a detailed explanation of what you can see in terms of the lack of support for fixing the rail.

“This will allow the agent to arrange for quotes to be obtained to repair the towel rail with a long term solution, rather than a short term fix,” she said.

We’ll be posting answers to reader questions every week. If you have a question you’d like to see answered here, please send it to

caroline nurse
Caroline Nurse
Director at | | + posts

Caroline started Rent Choice to address the issues that affected her most as a property investor. The company specialises in property management and focuses on building strong relationships with tenants.