Reader Question: 

“My agent does not return calls or messages. Is this normal behaviour? What can I do to get a response from them in the future?” – Peter 

Photo: Pixabay/Pexels.

Peter, we asked Director at RentChoice, Caroline Nurse for some insight into whether it’s normal for an agent to not return calls or messages.

“Hi Peter, this should not be considered normal behaviour, and many quality property management companies will have a policy to return calls within 24 hours,” Caroline said.

“In some cases, agencies overload their managers with too many properties and therefore they do not have enough hours in the day to fit in their workload.”

Caroline suggested that if this becomes a reoccurring issue, send your property manager an email.

“This is a good way to keep a record of communication between parties,” she said.

“If you find that emails are also being ignored, then I would suggest calling the office and asking to speak with someone from the property management department.”

“Many offices will have more than one person who can assist with tenant enquiries, so this may help. If you still do not get a response, then ask to speak with the agent’s licensee.”

We’ll be posting answers to reader questions every week. If you have a question you’d like to see answered here, please send it to

caroline nurse
Caroline Nurse
Director at | | + posts

Caroline started Rent Choice to address the issues that affected her most as a property investor. The company specialises in property management and focuses on building strong relationships with tenants.