“My agent does not return calls or messages. Is this normal behaviour? What can I do to get a response from them in the future?” – Peter 

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Peter, we asked Director at RentChoice, Caroline Nurse for some insight into whether it’s normal for an agent to not return calls or messages.

“Hi Peter, this should not be considered normal behaviour, and many quality property management companies will have a policy to return calls within 24 hours,” Caroline said.

“In some cases, agencies overload their managers with too many properties and therefore they do not have enough hours in the day to fit in their workload.”

Caroline suggested that if this becomes a reoccurring issue, send your property manager an email.

“This is a good way to keep a record of communication between parties,” she said.

“If you find that emails are also being ignored, then I would suggest calling the office and asking to speak with someone from the property management department.”

“Many offices will have more than one person who can assist with tenant enquiries, so this may help. If you still do not get a response, then ask to speak with the agent’s licensee.”

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Caroline Nurse
Caroline Nurse

Caroline Nurse is the Director of Rent Choice in West Perth, Western Australia. Caroline has worked in the property industry for more than 13 years and has worked with Rent Choice since 2015. Her background includes property investment, residential rentals, real estate sales, residential land development, new home construction and renovation. Caroline holds a Triennial Certificate as a Real Estate Licensee and has completed a Bachelor of Commerce and a Diploma of Project Management. She has also worked with Terranovis as a Development Manager.