“I pay my rent via Payway, but from time to time would like a copy of my rental ledger. However, my agent says they are not required to supply me with receipt of my payments. Is that true?”

Am I entitled to see my rental ledger?

We asked Rental Department Manager at Nelson Alexander Real Estate, Heidi Sparks, for her advice.

“Tenants are always entitled to a copy of their receipts or a copy of their payment ledger if this is what they request,” Heidi said.

One of the most valuable things you can have at the end of your tenancy is a rental ledger (or tenant ledger) that shows your rent has always been paid on time.

In addition to your rental application itself, you must have all the requested and necessary supporting documentation.

Be a well-prepared applicant by having a photocopy of your photo identification (such as a passport or driver’s licence), a copy of a recent pay slip, and, if you’ve rented before, your rental ledger.

If you haven’t rented before, find another form of payment history that can demonstrate your ability to pay on time. This could be a car loan statement or a savings account with regular deposits.

You might also like:
> Your rental ledger – Why you should be asking for a copy
> For first-time tenants: How to get a rental property
> Can I improve my credit rating by paying rent on time?

Heidi Sparks
Heidi Sparks
Rental Department Manager at Nelson Alexander Real Estate | [email protected]

Heidi Sparks is the Department Manager for Nelson Alexander in Essendon, Victoria. An award-winning professional with more than 20 years of experience in residential real estate, Heidi is known for her down-to-earth approach, honesty and integrity. Heidi’s commitment to her work has seen her recognised by the Real Estate Institute of Victoria (REIV), winning consecutive Property Manager of the Year awards in both 2018 and 2019. She has previously worked with Nicholas Lynch in Mornington as a Senior Property Manager, with IGR Property Group, Metro Real Estate and with Brad Teal Real Estate.


  1. I am renting a unit in Queensland but owing to a family tragedy I need to move to Melbourne to take care of my son who has been seriously injured in a work accident. He has lost both legs and we need to be there to care for him.

    It means I will have to break my lease. Is this possible under these circumstances – without loosing my bond? I have never failed to pay my rent on time as I use direct debit from my bank,

  2. Hi I am wanting to audit my rent ledger is this possible an if it is who would be the right people I was thinking if I have over paid or still owe the real estate do you have any suggestion

    • Hi James, thanks for your message. If you think there is an error on your current rental ledger (i.e. based on overpaying your rent / underpaying your rent) you should first contact your property manager for clarification. You should be able to provide copies of your bank statements to show when payments have been made to make this process easier. If your issue cannot be resolved, you should contact your state tenancy body / Department of Commerce for some general advice on how to best proceed. You can find links to these websites on our ‘Get Support’ section. Just scroll down the page until you spot the maps. https://www.rent.com.au/blog/student-advice
      I hope this helps!

  3. I have applied for a new property and that agent is asking for a rental ledger from my current agent but the current agent is refusing to provide one.
    What can I do about it?
    Is there any legal action I can take?

    • Hi Jey,

      You are entitled to ask for a copy of your rental ledger or your payment receipts from your landlord or property manager and they should be able to provide you with this information.

      However, if you have no luck retrieving this information, it’s not the end of the world. An easy thing to include in your application is a copy of your pay slips. The rule of thumb that most agents look for is that your rent is less than one third of your household income.

      If you happen to be over this ratio, and you know that with your tight budgeting skills you can still afford the rent, then I would also include a copy of your bank account statement. Showing agents your savings will also give them more confidence in your ability to pay the rent.

  4. Hellow Would like to Ask In Regards to A Rental Ledger , WHAT Does In Hand Mean ? I Dont understand what it Means Thankyou Theresa

  5. I live in South Australia, and I have asked my land agent for my rent ledger. I have been told that he is legally obliged to provide it to me if I request it.