Reader Question: 

“Is an agent responsible for cleaning the unit balconies and glass and making sure lights are working before a new tenant moves in?” – Mary

agent responsible
Photo: Pexels/unsplash.

Feature agent: Madeleine Smith, New Client Relations Manager at Raine & Horne Terrigal – Avoca Beach.

See the rental property listings Raine & Horne Terrigal – Avoca Beach currently has listed on

See other posts from Madeleine Smith here.

Mary, we asked Raine & Horne Terrigal – Avoca Beach New Client Relations Manager, Madeleine Smith for her opinion on your question:

Madeleine said a good agent will ensure a high standard of cleanliness and a well-maintained property prior to you moving in, although it is the Landlord’s responsibility to adhere to this.

“Generally in Strata complexes, external windows will be covered by the Strata or Body Corporate, usually on a designated cleaning schedule, which you agent can look into for you,” she said.

“The Landlord is responsible for ensuring all lights are working at the commencement of the tenancy (including range hood, oven and outdoor lights) and then it is the tenants responsibility to replace them as needed, in NSW.”

For advice specific to tenancy laws in your state or territory, visit our Important Numbers page. 

We’ll be posting answers to reader questions every week. If you have a question you’d like to see answered here, please send it to 

madeleine smith
Madeleine Smith

Madeleine is an honest and reliable agent, who knows how to listen and understand her client’s needs to manage fair expectations and deliver good results.