Reader Question: 

“Is an agent responsible for cleaning the unit balconies and glass and making sure lights are working before a new tenant moves in?” – Mary

agent responsible
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Feature agent: Madeleine Smith, New Client Relations Manager at Raine & Horne Terrigal – Avoca Beach.

See the rental property listings Raine & Horne Terrigal – Avoca Beach currently has listed on

See other posts from Madeleine Smith here.

Mary, we asked Raine & Horne Terrigal – Avoca Beach New Client Relations Manager, Madeleine Smith for her opinion on your question:

Madeleine said a good agent will ensure a high standard of cleanliness and a well-maintained property prior to you moving in, although it is the Landlord’s responsibility to adhere to this.

“Generally in Strata complexes, external windows will be covered by the Strata or Body Corporate, usually on a designated cleaning schedule, which you agent can look into for you,” she said.

“The Landlord is responsible for ensuring all lights are working at the commencement of the tenancy (including range hood, oven and outdoor lights) and then it is the tenants responsibility to replace them as needed, in NSW.”

For advice specific to tenancy laws in your state or territory, check out our tenancy support page.

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Madeleine Smith
Madeleine Smith
Former Business Development Manager at LJ Hooker Gosford | [email protected]

Madeleine Smith was the Business Development Manager for LJ Hooker Gosford, Lisarow, and East Gosford on the Central Coast of New South Wales between 2015 and 2018. She won the LJ Hooker Top Business Development Property Investment Manager NSW/ACT 2017-18 and 2016-2017 awards. During her time at LJ Hooker Gosford, Madeleine also worked as the Senior Property Manager, maintaining a portfolio of 300+ properties, and as a Property Manager.