get keys

“If there are two people on a lease, should they both get keys to the house without having to pay for a second one?”

We asked Rental Department Manager at Nelson Alexander Real Estate, Heidi Sparks whether both parties should be given keys.

“This will vary from agency to agency but most companies will only provide one set of keys which is all they are required to do,” Heidi said.

“We will generally provide one set per tenant so that tenants do not have to pay for additional keys that they then have to return at the end of the tenancy.”

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Heidi Sparks
Heidi Sparks
Rental Department Manager at Nelson Alexander Real Estate | [email protected]

Heidi Sparks is the Department Manager for Nelson Alexander in Essendon, Victoria. An award-winning professional with more than 20 years of experience in residential real estate, Heidi is known for her down-to-earth approach, honesty and integrity. Heidi’s commitment to her work has seen her recognised by the Real Estate Institute of Victoria (REIV), winning consecutive Property Manager of the Year awards in both 2018 and 2019. She has previously worked with Nicholas Lynch in Mornington as a Senior Property Manager, with IGR Property Group, Metro Real Estate and with Brad Teal Real Estate.