Reader Question

“I am having trouble getting my bond back from my property manager. He tells me that the owner wasn’t happy with the condition of the property, but I cleaned it thoroughly and had the carpets professionally cleaned. What should I do if I disagree with this?

bond refund
Photo by Congerdesign on Pixabay.

Homes4U director/licensee, Mareea Wilkinson offers her advice:

Mareea said in this situation, communication was key.

“If you have been unable to have discussions with the property manager to have this matter finalised to the agreeance of all parties, then your next step would be to claim your bond through the Residential Tenancy Authority (RTA) if you’re in Queensland.”

The RTA is QLD’s state government statutory authority and provides tenancy information and support, bond management, dispute resolution, investigation, and policy and education services.

“By claiming your bond doesn’t mean that you will get refunded the bond automatically, but what this does is create an avenue of mediation between yourself as the tenant and the property manager,” Mareea said.

“Until all parties agree on any amount to be retained out of the bond, your bond will be held by the RTA until finalised.”

Get your rental bond back

The biggest areas of dispute about rental bonds are cleaning, property damage and pet keeping issues.

Most managing agents will provide a moving out/cleaning checklist/procedure for tenants to follow for a successful bond refund, but it is always suggested that a property is cleaned by a professional cleaner and a receipt provided to the agent/landlord as proof.

For more information on getting the most out of your next rental bond refund, read these tips.

Have you been approved for a property? Then you’re approved for RentBond!

We’ve simplified the system to make applying for RentBond easier for you and your real estate agent. Click here to find out more about RentBond.


mareea wilkinson
Mareea Wilkinson
Director & Licensee at |

With a 12 year background as a legal secretary and the last 15 years covering all facets within the real estate industry, there is simply no one better to manage your investment property.