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“I’ve been blacklisted as a renter. Is there any way I will be able to rent again?  How does this work?” – Lindelle

Lindelle, we asked Managing Director for PPM Group, Debbie Palmer for her insight into your question:

“Hi Lindelle, there are several different tenant databases throughout Australia and there are strict legislative guidelines outlining when and why a tenant can be listed,” Debbie said.

“There is an obligation on the rental agencies to notify a tenant before they are listed outlining why they are being listed and with which company their details are being listed.”

Debbie said records can only be held on file with a database company for a period of three years.

“I would suggest contacting the agency you rented through and discuss the matter with them, or contact the tenant database agency direct,” she said.

“It is always better to clear your outstanding debts to assist in starting afresh. I hope this helps.”

For information specific to your state or territory, visit Rent.com.au’s Important Numbers page.

We’ll be posting answers to reader questions every week. If you have a question you think would be interesting to see answered here, please let us know.

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debbie palmer
Debbie Palmer
Managing Director at | debbie@ppmgroup.com.au | + posts

Debbie celebrates more than 30 years experience in her property management career. She is dedicated, passionate, focused and offers a youthful approach to property management.

25 COMMENTS

    • Hi Emma, give us a ring on 1300 736 810 and one of our Customer Service team will be able to help run you through RentBond – it will help to finance the cost of your bond 🙂 Lauren

  1. Hey I was just wondering what will happen, so basically I broke a lease & owed them money an now that I want to pay it they said I’m already blacklisted so I’ve made a payment plan to pay it off but curious as to if I’ll be able to rent again? Does that wipe my blacklisting clear because I paid the debt?

    • Hi Angel, thanks for your comment!
      If you can pay the amount owed within three months of the due date, you’ll be eligible to have your name removed from the tenancy database. Payments made outside this period will see the listing changed to ‘inaccurate’ but may remain listed for up to three years. If you have any specific questions on your listing, get in touch with the database you’re listed on. They’ll be able to give you some relevant direction 🙂 Hope this helps.

  2. I’ve been blacklisted and as a single parent it’s hard to find a home.
    Can I rent another house while paying off the debt that got me blacklisted?

    • Hi Ross,
      Good question. Whether or not your application for a rental property is accepted is up to the individual real estate agent or private landlord. However, if you can show that you’re in the process of paying an outstanding debt out from the listing, that should go a long way with your next application to show you’re focused on fixing that issue.

  3. hi i have been put on tica but now i have just fond out the real estate has cloes down and i dont no what well happen if i be takeing of tica or not i have been trying all day to find out what well happ

    • Hi Calvin, thanks for your message. In this instance, you need to contact TICA to find out more about the listing and what happens if your agency has closed. Here’s a link to the Contact page for TICA with the phone number for tenant enquiries: https://www.tica.com.au/contact.php. TICA’s hours of operation are between 9am and 5:30pm Monday to Friday AEDT.

  4. Hi , I was put onto tica in 2014 , without being notified I wanted to leave the property while other house mates stayed on , the managing property agent lived on site , told them my situation they told me to sign a form to remove my name , I did that and years later found out they had black listed me and hadn’t taken my name off the lease as told .. they have recently been fired for multiple mistakes made , I’m not sure how I’m meant to clear my name and prove I had signed forms .. and I’m having trouble finding a house , and I’m running out of options .. thanks

  5. Hi I’ve been blacklisted but have paid my outstanding amount so have nothing left to pay but still blacklisted I’m having trouble in obtaining a lease because obviously all real estates look on TICA I’m a single mum of two boys and would just like help to get off the list the real estate who put me on there said I’d be on there for at 5-7 years I’m finicially stable but I’m homeless and struggling to find a place

    • Hey Monique, thanks for reaching out. We understand your dilemma – that’s a tough one. Generally, if you pay the amount owed within 3 months of the due date, you should be eligible to have your name removed from the tenancy database. Payments that were made outside this period will see the listing changed to ‘inaccurate,’ but your name may remain listed for up to 3 years. The best thing to do is contact the database you were listed on to find out the situation with your record. When you next send a rental application to a property manager / landlord, you can include a note explaining that they while they may find your name listed, you did take steps to remedy the action and have since paid the outstanding amount. This should put you in good stead next time around. Good luck!

  6. Hi there my daughter has been black listed .
    Every property she has applied for . She has been rejected. No explanation from the real estate agent. Could we please have a phone number for TICA and the RTA PLEASE could you please reply by sending me an email at
    phoneuser1958@gmail.com .
    Thank you . Hope to hear from you soon.
    Francesca

    • Hi Francesca,

      If your daughter’s application for a rental property is rejected and she isn’t told why you can send a written request to the landlord (or agent) asking which tenancy databases they checked and if they found any listings with information about you. They must tell you if they find a listing about you. And if a landlord wants to blacklist her, they should give you a copy of the information to be listed. We recommend that you don’t contact database companies directly except as a last resort. If you need to, however, the details are as follows:

      TICA: tica.com.au and tenantblacklist.com.au

      Tenant Information Centre of Australia (TICA)
      TICA has a 1900 number for tenant enquiries that charges $5.45 per minute (higher from mobile and pay phones) – you can find it here. http://tica.com.au/contact-us.php
      Residential Tenancies Authority (RTA)
      1300 366 311, Monday – Friday: 8.30am-5pm

    • Hi Luke, cheers for your question! If you have been listed on a tenancy database in the past, that listing will stay on the tenancy database for a maximum of 3 years, but it would be removed sooner if it was ‘out-of-date’ or paid off. You have the right to know if you are listed on a tenant database and landlords have a duty to tell you. If your application for a rental property is rejected and you aren’t told why you can send a written request to the landlord (or agent) asking which tenancy databases they checked and if they found any listings with information about you. They must tell you if they find a listing about you. And if a landlord wants to blacklist you, they should give you a copy of the information to be listed. Hope this helps!

    • Hi Selina,
      Thanks for your question. Three years is the maximum length of time personal information can be held on a tenancy database. After three years the listing must be removed. Database operators can be fined for failing to remove a listing that is more than three years old. If your listing is not automatically removed after three years you can write to the listing agent, lessor or database operator to advise the listing is out of date and must be removed. If the listing is not removed you can apply to the Tribunal for an order.

      If you write to the listing agent or lessor they have seven days to remove the listing, or give written notice to the database operator to remove the listing. If a database operator is given written notice they must remove the listing within 14 days.

  7. Hi I’ve been placed on tica have payed my outstanding amount and I’m wondering when I’ll be off the list as I’m a single mum of two kids and I’m currently having a hard time finding a place as I’m on the list and most real estate can’t house a tenant on the tica list due to their policies even though I have paid the outstanding amount ? Please help

  8. Hi, I was wondering when the black list starts. Is it the day you left to property or the 1st day you started renting from the real estate? I’m confused on when it starts. I am listed on TICA and not sure when my 3 years is up.

    • Hi Bill,

      As we understand it, only a person who is named as a tenant on a Residential Tenancy Agreement that has finished can be listed. The agreement MUST be finished before you can be listed. You could seek clarification from your agent on this or get in touch with TICA direct for clarification as it applies to you in your state/territory.

  9. Hi there, I was blacklisted nearly 2 months ago by my previous agent. I paid more than my share of rent but my ex partner and other housemate are the ones that actually owe the outstanding amount.

    Is there a way I can appeal this as I have evidence from my bank statements showing I paid more than my share directly to their BPAY account.

    I obviously lost my share of my bond because of this too and know I’ll never see that money again but would love to just have my name cleared so I can rent again as it is not my fault this happened and I haven’t been able to rent since so it’s left me homeless.

  10. Hi,
    I’ve been listen on TICA and it’s coming up to the 3 years (about 8 weeks away) if I contact them what it the chance of having this removed early. Obviously if there is no chance I don’t want to waste a $5 a min call on it. I am listed on there from a VCAT order due to a conflicting issue with the agent. I contacted the agent and they have said they won’t help me have it removed early.

    Thanks John

  11. Hello, hoping you will see my question. My family and I are in a private rental and due to some recent temporary financial difficulties got behind in our rental payments. A VCAT order for a payment plan (requested by me) saw the arrears and the next payment included in the plan and fully paid within 5 weeks of the VCAT hearing. The next two months were paid slightly late, but within 10 days of the due date. Apart from the recent problem, we are long term renters and have never had any problem like this. We rented our previous property for 8 years before it was sold by the owner. We are now looking for a new rental property and I’m trying to determine the right approach. Are we better to be honest about this situation include that it was a temporary problem and now behind us and that the repayment of the arrears occurred on schedule. I noted your advice above that it is worthwhile to note that while they might find our names listed, we remedied the situation through the VCAT payment plan, that there is currently no rental arrears. I would prefer to be honest about this rather than just missing a property because they found our names listed on a database

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