“Why do some agents get to do inspections when tenants are at work and can’t attend? I find many of them don’t get back to you when you leave a form and notes for them. Should I be given feedback, or can I request it?”
Feature agent: Jarrad Mahon, Managing Director/Licensee at Investors Edge Real Estate.
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We asked managing director/licensee Jarrad Mahon for his insight into this question:
“Under the standard lease agreement, Agents are required to negotiate a suitable day and time for an inspection that does not unduly inconvenience you from being able to attend if you wish,” he said.
“This generally does need to be during work hours because those are the hours that property managers are employed to do their job and any time outside of this is unreasonable on your part. So if you can’t attend at any time during 9am-5pm you really have no choice on letting them attend without you being there.”
As frustrating as it is, there are no formal requirements for property managers to get back to you or to give you feedback, Jarrad said.
“My agency respects tenants as much as we do our landlords, so we offer them the same proactive communication guarantee to return phone calls and emails in the same business day or we pay you $100.”
“Doing some online research into the Agent’s reputation before deciding on a house to rent, may improve your chances of getting the service you deserve.”