Reader Question: 

“My agency has always used its own maintenance men, but the owner has decided to use his ‘friend’ and won’t use the agency-preferred maintenance men. Can I enforce going back to the agency-preferred maintenance men instead?”

agency-preferred
Photo: iStock/alessandroguerriero

Jules asks, “My agency has always used their own maintenance men for issues with their rentals, but I have SO many issues at my house that the owner has decided to use his ‘friend’ and won’t use the agency-preferred maintenance men.

“Ever since the owner’s ‘friend’ has taken over, he comes unannounced, doesn’t complete half the issues we’ve logged with the agency, tells me off for “being a painful tenant who requests too much,” makes me feel uncomfortable, is biased towards ‘his friend’ (the landlord), and doesn’t communicate back with the agency, so no one knows that half the list hasn’t been done.

“Can I enforce going back to the agency-preferred maintenance men instead?”

We asked Licensee / Director (and Redcliffe Peninsula’s Property Management expert) for Homes4U, Mareea Wilkinson for her advice on this question:

“Can you enforce the agency-based tradespeople? The short answer is no. But there are a couple of issues which raise my attention,” Mareea said.

– Is this person a registered ABN holder to perform work at the property, and what type of handyman work is he doing? If it is something of an electrical or plumbing nature, then that is a complete ‘no-no’. It would be in the agency’s best interest to ensure that he has a contractor’s appointment form completed as otherwise, the agency is leaving themselves wide open for a world of hurt.

– If this maintenance man is not giving you notice of his intention to carry out works (i.e. 24 hours), then you have every right not to allow him access to the property. You can breach the agency on this aspect.

– I would also suggest you breach the agency for him not allowing you quiet enjoyment of your property. It sounds like you’re being completely victimised, which is not right.

We’ll be posting answers to reader questions every week. If you have a question you think would be interesting to see answered here, please send it to marketing@rent.com.au

mareea wilkinson
Mareea Wilkinson
Director & Licensee at | mareea@homes4u.net.au | + posts

With a 12 year background as a legal secretary and the last 15 years covering all facets within the real estate industry, there is simply no one better to manage your investment property.

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