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“If a phone line exists in a property when I move in, but doesn’t work, should that be an issue my agent/the owner will sort out? I thought a telephone line would be a minimum requirement in a rental property in VIC?”

When it comes to the rental phone line…

We asked Operations Manager at Melbourne Property Managers, Sarah Martin for her advice:

“If the phone line doesn’t work, it’s classified as a maintenance issue and is the responsibility of the landlord to rectify,” Sarah said.

“It is, however, important to make sure that it’s not an individual account issue and that your account has been set up correctly.”

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Sarah Martin
Managing Director - Property Management at Areal Property Group | 03 8686 8388 | [email protected]

Sarah Martin is the Managing Director - Property Management for Areal Property Group in Box Hill, Victoria. She leads a team of 23 through Areal's property management, leasing and maintenance departments across two locations. Sarah moved into the role in mid-2021, after more than nine years working with Melbourne Property Managers in Hawthorn East as the Head of Property Management - New Business. She holds a real estate agent's licence from the Real Estate Institute of Victoria.