Synergy and Horizon Power will apply the government’s $600 Household Electricity Credit from November 1.

The one-off credit towards electricity bills will provide $644 million of financial relief to around 1.1 million Western Australian households.

If you live in a household that’s not directly billed by an electricity provider (caravan parks, retirement villages, apartment buildings or communities supported by local mining companies), check your eligibility for credit here.

The electricity disconnection moratorium for households experiencing hardship as a result of COVID-19 has also been extended until June 30, 2021.

These customers must contact their retailer, Synergy or Horizon Power, to enter into and commit to the conditions of their payment plan or risk being disconnected.

Standard credit collection arrangements have recommenced for households that do not make contact and are not paying their bills, as well as for all business customers. 

For more information about the latest changes, visit Energy Policy WA.

WA Premier Mark McGowan commented: “It’s timely this credit comes out in the lead-up to Christmas. I encourage Western Australians to spend some of their savings on supporting our local retail and hospitality businesses, which have been hard hit by COVID-19.

“Supporting Western Australian households during this unprecedented time is an important part of our jobs and recovery plan.”

Energy Minister Bill Johnston said the extension of the disconnection moratorium also ensures that no Western Australian, facing financial hardship, has their electricity disconnected when they need it most.

“Customers who can afford to pay some, or all, of their electricity bills should continue to do so, but we know that COVID-19 will continue to impact households for some time.

“I encourage those in need to reach out to their electricity retailer and ask for support.”

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