Photo: Unsplash.

Homelessness is a fast-growing issue in Australia. If you don’t have access to conventional shelter, or are couch surfing with friends, or living with violence at home and need to leave, you may be considered to be homeless.

Homelessness is a complicated issue with multiple causes. You could become homeless after escaping from a troubled relationship or a situation that is violent, to unemployment, lease break, or relationship breakdown.

The good news is that help is out there for those who need it. Australia has many programs that aim to relieve homelessness, including advice, financial support and temporary accommodation.

If you have found yourself without a place to live or face the risk of losing your home, you may find help in one of these places:

Centrelink crisis or special help

If you are experiencing severe hardship and have been forced to leave your home, payments may be found on Centrelink’s Crisis or special help pages. Follow this link to ‘accommodation and renting issues’ to find out more information about Centrelink housing assistance.

Homelessness Australia (HA) is the national peak body for homelessness in Australia. Despite being defunded by the Federal Government back in 2015, HA now provides its services on a voluntary basis. The site provides statistics and reports to personal stories, poems and images from the homeless and young people living on the street.

SHS housing

The Specialist Homelessness Services (SHS) collection provides assistance to homeless people and women and children escaping domestic violence. This is transitional housing – until you are able to find something more permanent and secure. You will have a worker who will assist you to work through your housing and life goals, and support you to find stable and safe accommodation.


First Point is the central intake service for homelessness in the ACT. First Point provides one free call once, to quickly and easily connect people to the best available supports. First Point keeps an up-to-the-minute register of vacancies in the ACT and provides crisis assessment and placement. Visit the website here.


Domestic Violence Helpline Anyone experiencing domestic violence, anywhere in NSW, can call the Domestic Violence Help Line toll free. The Domestic Violence Help Line can arrange emergency accommodation and negotiate with other government departments, such as Health or Housing, to find additional support services for people who need them due to domestic violence. If you or someone you know is experiencing domestic violence, you can ring the Domestic Violence Line for help on 1800 656 463.

Link2Home provides information, conducts assessments, as well as makes referrals to homelessness services across NSW.
Link2home is available 24 hours a day, 7 days a week, every day of the year on 1800 152 152.


Opening Doors 24-hour statewide toll-free number on 1800 825 955 to speak with a housing and support worker. The 1800 number will direct your call to a service closest to you, or if the call is outside business hours, it will be directed to Salvation Army Crisis Services.


Domestic Violence Telephone Service
Provides support, information, advocacy, telephone counselling, referrals and importantly, the statewide coordination of emergency refuge and shelter placements across Queensland.
Available 24 hours, 7 days a week Phone. 1800 811 811 or TTY: 1800 812-225

Homeless Hotline (HPIQ)
This is a phone information and referral service for people who are experiencing homelessness. Call 1800 474 753


Women’s Domestic Violence Helpline
Telephone support and counselling for women experiencing family and domestic violence.  Can help you if you want to find a refuge or a safe place to stay or if you just need to talk to someone who will understand how the abuse affects you and your children.
Available 24 hours, 7 days a week. Phone: (08) 9223 1188 or STD 1800 007 339.

Salvo Care Line
For people experiencing a crisis, enabling them to gain access to a network of services including:

  • referral to emergency accommodation;
  • telephone counselling; and
  • information and referral for other material needs.

Available 24 hours, 7 days a week. Phone: (08) 9442 5777


The following services can assess your situation and can help by providing:

  • referrals to the appropriate support services in your area;
  • information, advice and support;
  • crisis accommodation;
  • supportive housing;
  • transitional accommodation;
  • Confidential counselling.

Homelessness Gateway: 1800 003 308
Youth Gateway: Trace-A-Place (young people 15 – 25 who are homeless or at risk of becoming homeless), 1800 807 364
Domestic and Aboriginal Family Violence Gateway: 1800 800 098
All available 24 hours a day, 7 days a week (free call from landline phones)


Shelter Me is a directory of homeless services for homeless “Territorians” and contains a comprehensive guide to services in all areas of the NT

Domestic Violence Crisis Line
General and domestic violence crisis counselling (24hr)
Available 24 hours, 7 days a week. Phone 1800 019 116


Safe at Home Family Violence Response and Referral Line
Offers information and referral to the full range of response, counselling, information and other support services.
Available 24 hours, 7 days a week. Phone: 1800 633 937.

Homeless Support Helpline
Provides immediate support, information on your options and can arrange immediate emergency accommodation.
Available 24 hours, 7 days a week. Phone: 1800 800 588 is Australia's largest company dedicated to renters and is owned and operated by ASX-listed Limited (RNT:ASX). For over 15 years, has exclusively focused on making renters' lives easier by making it easier to find a property, secure it, move in and pay rent.