Photo: Unsplash/NeONBRAND.

“What happens if a tenant requests maintenance on the property, but is never home for repairs to take place? I don’t want to be accused of not following up on repairs” – Owner, NSW

We asked Mint 360 Property Senior Property Manager, Nancy Vieria for her advice.

Whether your tenant is home or not to grant the tradesperson access to the property should have no bearing on repairs taking place, Nancy said.

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“Should your tenant not be home for repairs, we would suggest to the tenant that we [or the tradesperson] can use the spare keys in the office and ask permission to access the property using the spare keys.”

“If there are no spare keys available, the agent will arrange to get a copy of the keys from the tenant.”

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Nancy Vieria
Senior Property Manager at Mint360property

Nancy’s strong organisational skills, honest, ethical and professional approach to the industry allows her to stay in control of a busy role, ensuring her clients are comfortable and informed throughout the lease and management process. Nancy believes, as a Senior Property Manager, comes a great sense of responsibility to her clients who entrust their most valuable assets to her care.