Photo: Unsplash/NeONBRAND.

“What happens if a tenant requests maintenance on the property, but is never home for repairs to take place? I don’t want to be accused of not following up on repairs” – Owner, NSW

We asked Mint 360 Property Senior Property Manager, Nancy Vieria for her advice.

Whether your tenant is home or not to grant the tradesperson access to the property should have no bearing on repairs taking place, Nancy said.

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“Should your tenant not be home for repairs, we would suggest to the tenant that we [or the tradesperson] can use the spare keys in the office and ask permission to access the property using the spare keys.”

“If there are no spare keys available, the agent will arrange to get a copy of the keys from the tenant.”

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Nancy Vieria
Nancy Vieria
Senior Property Manager at

Nancy Vieria is the Senior Property Manager at Mint360property in Randwick, New South Wales. Mint360property's expert real estate team has a combined 150 years of industry experience. The company provide expertise and services across sales, property management, project marketing, commercial/retail sales and management. The office was founded in 2010 and is privately held.