“The front door lock on my rental is dodgy. The key gets stuck, and the lock is loose. Despite asking for a repair, the owner has told the agent he won’t fix it. Isn’t he responsible?” Tenant, QLD

We spoke to Jessica Fargher, Former Leasing Agent with Richardson and Wrench – South Brisbane, for her advice.

“As per standard terms section 28 (1) of the Residential Tenancies and Rooming Accommodation Act 2008, the lessor must supply and maintain all locks necessary to ensure that the premises are reasonably secure,” Jessica said.

“The lessor is obligated to fix the lock as soon as possible, or this would become a breach of the general tenancy agreement.”

As a tenant, if you choose to make an application to a tribunal (in this instance, the Queensland Civil and Administrative Tribunal) about a lock or key for the premises, *the tribunal may make any of the following orders about locks or keys for the premises –

  • an order requiring your landlord to supply a lock, or a lock of a particular kind;
  • an order requiring the lessor to carry out stated maintenance of a lock; or
  • an order authorising your landlord (or you as the tenant) to change a lock.

Further to this: *In making an order, the tribunal may have regard to the following –

  • the likelihood of risk to your safety;
  • the possibility of break-ins or other unlawful entry to the premises or nearby premises;
  • local community standards about adequate security for premises;
  • the physical characteristics of the premises and adjoining areas; and
  • anything else the tribunal considers relevant.

*  Chapter 3 – Rights and obligations of parties for residential tenancies / Division 2 – Locks and keys.

There are several tenancy support services available to tenants in Queensland. Click here for support service contacts in the state.

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Jessica Fargher
Jessica Fargher

Jessica Fargher was a Leasing Agent with Richardson & Wrench South Brisbane. By 2017, Jessica had worked in property management for several years and embraced the challenging, fast-paced environment. During her time at the office, she expanded the property management portfolio and helped to uphold the team's customer service standards. The Richardson & Wrench network spans across New South Wales and Queensland with a mind to deliver the best possible real estate experience.


  1. My landlord won’t fix the lock on my front door. I have called twice and had no response. I really hate living here.