“My tenant has refused (over email) to agree on the contents of their outgoing condition report and has requested some urgency on the return of the security deposit. What is the best course of action to take to remedy this? (Note: I have an agent managing this property, but the tenant has contacted me directly)” Owner, NT

We asked Ray White Darwin Business Development Manager, Kate Nolan for her advice.

“The best thing to do is to re-direct your tenant’s query to your Property Manager and try to limit contact between you and your tenant,” Kate said.

“Explain to them [your tenant] that the Property Manager is in the best position to handle their concerns, as they hold all paperwork and conducted the outgoing inspection.”

Kate said that regardless of the outcome, a security deposit in the NT needs to be disbursed within 7 business days by law.

“I am sure your current Property Manager is aware of this important step, which should not be rushed through,” she said.

“If the tenant disagrees with the outgoing inspection, they can dispute this at NTCAT, however, your Property Manager should have an ingoing condition report and photographs to back up their claims and findings in their outgoing condition report.”

Have a question you would like to see answered here? Let us know!

What’s NTCAT? The Northern Territory Civil and Administrative Tribunal. If your dispute is not able to be resolved, you or the tenant can refer the matter to NTCAT for a decision.

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Kate Nolan
Kate Nolan
Business Development Manager at Ray White Darwin | [email protected]

Kate Nolan was the Business Development Manager for Ray White Darwin in Stuart Park, Northern Territory. She was part of the property management team between 2018 and 2020 before moving to Newry in Northern Ireland, where she now works as a Rentals Manager for McVeigh Property Services. Kate has received numerous awards throughout her career. She was named 2019 REINT Business Development Manager of the Year and received the 2019 REINT Community Service Award.