Photo: iStock/AntonioGuillem.

If you’re concerned about your name being listed on an Australian tenancy database, there are a number of steps you can take to clear your name.

 

Why would you be listed on a tenancy database?

There are only a couple of reasons you could be listed on a tenancy database. You can only be listed once your tenancy has come to an end and:

  • your rent is in arrears by an amount in excess of the bond, or
  • you’ve breached your tenancy agreement.

Have a question you would like to see answered here? Let us know!

Is it possible to remove your name from the database?

If you can pay the amount owed within three months of the due date, you’ll be eligible to have your name removed from the tenancy database. Payments made outside this period will see the listing changed to ‘inaccurate’ but may remain listed for up to three years.

How do I make the payment?

If you know you’ve been listed on a database and wish to start paying off your debts, you should contact the database you were listed on. You should know which database this is because your property manager or landlord would have to have informed you when they submitted your name to the database.

Chances are it was likely the National Tenancy Database or TICA.

How do I show my good rental record?

Check to see if you’re shown as a good tenant with RentCheck. RentCheck is a tenant report which will help to verify your identity and show any reported breaches in your rental history on the National Tenancy Database. Purchasing a RentCheck will check your record before you apply for a rental property.

Have a question you would like to see answered here? Let us know!

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6 COMMENTS

  1. Hi dear Sir /Madam
    I have a to remoov my name from TICA List and please help me how i can and i paid all my money to my realestate, thank you

    • Hi Kulwinder,
      If the information listed about you is out-of-date, inaccurate, incomplete or misleading (because you have paid the money to your agent, for example), you should write to the landlord or real estate agent to ask them to correct or remove the listing. The landlord or agent must write to the database company within 7 days of receiving your written notice and ask them to correct or remove the listing. The database company must make the changes within 14 days of receiving written notice.

    • Hi Yeyimi,

      Generally speaking (and please speak to the tenancy body in your state for clarification as this is not legal advice) if you owe money for outstanding rent or repairs, you have three months to pay up after your initial listing and your name will be removed from the database. Payments made outside this period will see the listing changed to ‘inaccurate’ but may remain listed for up to three years.

    • Hi Kerry,

      If you would like to order a free copy of your personal National Tenancy Database (residential) report, you can visit this site: https://veda.credagility.com/welcome. NTD will provide you with a free copy of your report within 10 days via email once your ID credentials have been successfully verified. If you require your report as soon as possible, they charge a fee of $38.50.

      Alternatively, RentCheck verifies your ID and uses government records and a rental check on the Equifax National Tenancy Database (NTD) including the Australian Government’s Document Verification Service (DVS), to give Property Managers and Landlords comfort that your rental application is trustworthy and it’s just $25. You can find more info here: https://www.rent.com.au/renters/rentcheck 🙂

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