Are you struggling to rent a property in Australia because you’re listed on a tenancy database like TICA? Don’t worry; you’re not alone.
Thankfully, there are steps you can take to clear your name and improve your chances of securing a rental.
What is the TICA database?
First, it’s essential to understand what TICA is and how it works. TICA is a national tenancy database containing information about tenants’ rental history.
Real estate agents use these databases (sometimes called ‘blacklists’) to screen potential tenants and determine their suitability for a property.
Unfortunately, being listed on a tenancy database can sometimes make it difficult to rent a property.
Why have I been listed on a tenancy database?
If you’re listed on TICA or another tenancy database, there are three main reasons why this might have happened.
- You may owe money above the bond amount
- You may have been terminated for objectionable behaviour, or
- You have been terminated for repeated breaches.
If any of these apply to you, you may have been listed on a tenancy database.
What rules apply to these databases?
Fortunately, there are rules in place that agents and lessors must follow when listing a tenant on a tenancy database, and there are steps you can take to dispute a listing.
When you apply for a rental, the agent or lessor must let you know if you’re listed on a tenancy database. They must also give you information about who listed you, the database you’re listed on, and how you can dispute the listing.
When you leave a rental, your lessor or agent must tell you if they intend to list you on a tenancy database and give you 14 days to object to the proposed listing.
How long does my information stay on TICA?
If you’re listed on TICA, your personal information can only be held on the database for three years.
After three years, the listing must be removed, and database operators can be fined if they don’t comply.
If you’re aware of a listing over three years old that hasn’t been removed, you can write to the listing agent, lessor, or database operator and request that it be removed.
You can apply to the Tribunal for an order if it’s not removed.
How do I remove my name from TICA?
If you owe money above the bond amount, you may be able to have your name removed from the tenancy database by paying the amount owed within three months of the due date.
Payments made outside this period may change the listing to ‘inaccurate,’ but it may remain on the database for up to three years.
Is TICA Australia-wide?
TICA is the largest tenancy database in the country and is Australia-wide.
How do I contact TICA?
Have you tried talking to TICA? Check out the TICA website for more information. TICA no longer has a phone or email contact for tenants, but has a tenant services page to check for the latest information.
How do I show my good rental record?
To improve your chances of renting a property, you can also check your rental record with RentCheck. RentCheck is a tenant report that verifies your identity and shows any reported breaches in your rental history on the National Tenancy Database.
Don’t let a listing on a tenancy database hold you back from finding the perfect rental property. Take these steps to clear your name and show your good rental record.
And if you have any questions, don’t hesitate to contact TICA or seek advice from a legal professional.
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