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“As a property owner, should I include carpet cleaning under special terms in my tenancy agreement to ensure the rental property is up to standard when my tenant vacates?” Owner, QLD

This update comes from the Residential Tenancies Authority (RTA), a Queensland Government statutory authority.

What are the special terms?

These special terms typically concern the obligations and responsibilities of a property manager/owner and tenant under the Residential Tenancies and Rooming Accommodation Act 2008 (the Act).

The RTA said that while carpet cleaning is not specifically referred to in the Act, the inclusion of a special term regarding carpet cleaning is not necessary.

The reason for this is because carpet cleaning should be considered in terms of general rules around the standard and condition of a rental property.

What are the tenants’ obligations?

Under section 188 (4) of the Act, the key phrase relating to tenants’ obligations is “as far as possible, in the same condition they were in at the start of the tenancy, fair wear and tear excepted”.

When a tenancy commences, the standard or condition carpets are in should be clearly articulated through the Entry Condition Report with any evidence (i.e. photographs) attached.

The tenant, when exiting the tenancy, can then comply with their own obligations to clean the carpets to the same standard, fair wear and tear excepted.

Carpet cleaning in the special terms

If a special term states that a tenant must provide a receipt or engage a ‘professional’, it is a breach of section 171 of the Act (supply of goods and services). Tenants cannot be required to buy, or agree to buy goods or services from the property manager/owner or a person nominated by the property manager/owner.

For more information about tenancy and responsibilities, explore the RTA website or contact the RTA direct on 1300 366 311.

Residential Tenancies Authority (RTA)
Residential Tenancies Authority (RTA)

The Residential Tenancies Authority (RTA) is the Queensland Government's statutory authority that administers the Residential Tenancies and Rooming Accommodation Act 2008. The RTA provides accessible, targeted services statewide, including free and impartial tenancy information and support, rental bond management, dispute resolution, investigation and education services. The RTA is headquartered in Brisbane City, Queensland. The RTA assists all Queensland tenants, residents, lessors, property managers, caravan park managers and residential providers.