“I have some wear and tear on my carpet, and my vacate date is coming up. Will money have to be taken out of my bond to cover this? Where is the line drawn on what’s fair wear and tear after two years in a property?” Tenant, NSW

We asked Webbs Real Estate Senior Property Manager Amy Johnson for her advice.

“Wear and tear is a widely debated topic among property managers and tenants alike,” Amy said.

“When looking at issues at the vacate inspection, I generally consider if the tenant could have reasonably avoided the damage (or ‘wear’).”

“To use carpet as an example, if the carpet shows signs of pulls in the fabric from a cat sharpening its claws or significant staining from spills during the tenancy, the tenant could have avoided the damage.”

“As such, I would not classify that as wear and tear.”

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“However,” Amy said, “if the issue is worn carpet in the main walkways through the house, or faded carpet made more clearly visible once the furniture has been removed, these should be considered as fair wear and tear.”

You can mediate any disputes regarding wear and tear and claims for the bond money at the NSW Civil and Administrative Tribunal (NCAT).

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Webbs Real Estate
Amy Johnson

Amy Johnson was the Senior Property Manager with Webbs Real Estate in Gloucester, New South Wales. Webbs Real Estate is an independent, rural and residential real estate agency, servicing the Gloucester district from Nowendoc in the north to Monkerai in the south.