I have some wear and tear on my carpet and my vacate date is coming up. Will money have to be taken out of my bond to cover this? Where is the line drawn on what’s fair wear and tear after 2 years in a property?” Tenant, NSW

We asked Webbs Real Estate Senior Property ManagerAmy Johnson, for her advice:

“Wear and tear is a widely debated topic among property managers and tenants alike,” Amy said.

“When looking at issues at the vacate inspection I generally consider if the damage (or ‘wear’) could have reasonably been avoided by the tenant.”

“To use carpet as an example, if the carpet shows signs of pulls in the fabric from a cat sharpening its claws or significant staining from spills during the tenancy, the damage could have been avoided.”

“As such, I would not classify that as wear and tear.”

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“However,” Amy said, “if the issue is worn carpet in the main walkways through the house, or faded carpet made more clearly visible once furniture has been removed, these should be considered as fair wear and tear.”

Any disputes regarding wear and tear and claiming of the bond money can be mediated at the NSW Civil and Administrative Tribunal (NCAT).

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Amy Johnson
Senior Property Manager at

Webbs Real Estate is an independent, rural and residential real estate agency servicing the Gloucester district from Nowendoc in the north to Monkerai in the south.