arrange maintenance
Unsplash/Kari Shea.

“My property is being managed by an agent. Do I need to arrange maintenance to the property myself?” (Owner, NSW)

Feature agent: Madeleine Smith, New Client Relations Manager at Raine & Horne Terrigal – Avoca Beach.

See the rental property listings Raine & Horne Terrigal – Avoca Beach currently has listed on

See other posts from Madeleine Smith here.

We asked Raine & Horne Terrigal – Avoca Beach New Client Relations Manager, Madeleine Smith for her advice.

Madeleine said as part of an owner’s management agreement with their agent, it would be usual for them to organise the maintenance on their behalf, with their approval.

“If you prefer you can always organise it yourself,” she said.

“Just be sure to keep your agent informed so they can document everything and keep your tenant informed.”

Other tips to consider

As a landlord, you may authorise your agent to arrange for urgent repairs up to a specified amount. Your authority should be written into the contract.

You must give the tenant a written statement that explains whether or not the agent can arrange urgent repairs. If the agent is authorised to arrange urgent repairs, you should also state the maximum amount the agent is authorised to spend.

You (or your agent) should also give the tenant the agent’s phone number, so the tenant can contact the agent if they need an urgent repair.

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