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“Is an agent’s location important to their ability to manage my property properly?” (Owner, VIC)

We asked Metro Property Management Director, Leah Calnan for her advice.

“As long as the property manager has an array of tradies who cover the areas they manage properties in, and they keep up with the routine inspections, then no, it shouldn’t matter,” she said.

“99% of tenants pay their rent electronically, along with the day-to-day communication being emailed.”

Leah said that not all agents are internally structured to manage properties in different suburbs.

“That in mind, it would be useful to find out how they secure new tenants when there is a vacancy, what happens if something happens after hours and whether the property manager understands the market in that particular location/suburb,” she said.

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Leah Calnan
Leah Calnan

Leah Calnan was the President of the Real Estate Institute of Victoria (REIV) between 2020-2021. Before stepping into the president role, she was the Director at Metro Property Management in Surrey Hills, Victoria. She is the author of Simple and Successful Property Management. Leah has received multiple honours and awards, including REB Property Manager of the Year 2016 and 2014, and finalist in the REIV Property Manager of the Year 2013 and 2012.