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Do I need to arrange maintenance, or will the agent do that for me?

"My property is being managed by an agent. Do I need to arrange maintenance to the property myself?" We asked R&H Terrigal's Madeleine Smith for advice.

I’m having trouble paying the rent, what can I do?

"I am having trouble paying the rent. What can I do?" We asked Madeleine Smith for her advice.

Can the property owner hang around my rental property?

"Can an owner hang around the house that we're renting from them?" We asked Madeleine Smith for her advice.

Why is my water usage free? Is it always free?

"Why is water usage free when renting a unit? Is it always free?" – Minnie, NSW Feature agent: Madeleine Smith, New Client Relations Manager at Raine &...

What is a Notice to Remedy Breach? What do I need to do?

"My property manager has sent me a Notice to Remedy Breach. What does this mean and what do I need to do next?" Tenant,...

Can I attach a fixture or make alterations to my rental property?

Can I attach a fixture or make alterations to my rental? How do I know what's allowed and...

Is there a standard timeframe for me to receive rent?

“Is there a standard timeframe for me to receive the rent from my property, or does this vary from agency to agency?” – Owner,...

My rental is for sale. What happens with viewings?

“I’ve just found out that my rental in NSW is up for sale. What will happen with viewings?” – Tenant, NSW Feature agent: Madeleine Smith, New Client...

Should my landlord have spare keys to enter my rental?

“When renting a property privately from a landlord, should he/she have spare keys to enter when the tenant is away from the property?" –...

Can I ask a student’s parents to be responsible for rent payments?

Reader Question:  "When leasing to university students, is it fair and reasonable to add an addendum to the Tenancy Agreement requesting the students’ parents be...