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Do I need to arrange maintenance, or will the agent do that for me?

"My property is being managed by an agent. Do I need to arrange maintenance to the property myself?" We asked R&H Terrigal's Madeleine Smith for advice.

I’m having trouble paying the rent, what can I do?

"I am having trouble paying the rent. What can I do?" We asked Madeleine Smith for her advice.

Can the property owner hang around my rental property?

"Can an owner hang around the house that we're renting from them?" We asked Madeleine Smith for her advice.

My rights to see outstanding repairs actioned

"My agent has still not done repairs that were noted in my entry notice." We asked Madeleine Smith for her advice.

Why is my water usage free? Is it always free?

"Why is water usage free when renting a unit? Is it always free?" – Minnie, NSW Feature agent: Madeleine Smith, New Client Relations Manager at Raine &...

What is a Notice to Remedy Breach? What do I need to do?

"My property manager has sent me a Notice to Remedy Breach. What does this mean and what do I need to do next?" Tenant,...

Can I attach a fixture or make alterations in my property?

"Can I attach a fixture or make alterations in my property? How do I know what's allowed and what's not?" Tenant, NSW Feature agent: Madeleine Smith, New...

Is there a standard timeframe for me to receive rent?

“Is there a standard timeframe for me to receive the rent from my property, or does this vary from agency to agency?” – Owner,...

My rental is for sale. What happens with viewings?

“I’ve just found out that my rental in NSW is up for sale. What will happen with viewings?” – Tenant, NSW Feature agent: Madeleine Smith, New Client...

My home doesn’t have a lock. What do I do?

“If the property I’m renting doesn’t have a door lock, what should I do?” – Tenant, NSW Feature agent: Madeleine Smith, New Client Relations Manager at Raine...

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My tenant has requested maintenance but is never home

“What happens if a tenant requests maintenance on the property, but is never home for repairs to take place? I don’t want to be...