Rapid advancements in artificial intelligence (AI) are already showing signs of changing the way in which businesses interact with customers.

Take, for example, the recent demonstration by Google of its Google Assistant technology, which provides lifelike interaction with customers.

In case you missed it, check out this video from their presentation this month at the annual Google I/O developer conference. The video shows an amazingly human-like demonstration of a client making an appointment with a hairdresser.

Singapore’s OCBC Bank is one of the first banks in the world to trial this technology with its banking services. It’s not a huge stretch to see how this technology will be applied to services like booking an Open for Inspection, answering queries about a rental property, or even ongoing services such as maintenance requests.

While many agents have already adopted automated systems to manage their workflow – particularly email enquiries and inspection bookings – new voice-activated AI services will soon replace many of these traditional-based options and offer a higher quality of service.

As this AI technology is already infiltrating homes with consumer devices and smartphones through the likes of Google Assistant, Alexa, Siri and Cortana, new ways for Australia’s property management offices to interact with tenants and landlords will similarly evolve over the next few years.

AI will even influence areas such as tenant selection, as well as continuing to nurture tenant and landlord relations.