Don’t increase your fees with these 5 client types

After many years of working with agencies on increasing fees with current clients, I’ve recognised a pattern that can be trusted. It’s quite simple...

10 power keys to dealing with conflict

Property management has two general types of conflict: one being practices that can be in place to avoid conflict, and then conflict that comes...

The difference between a BDM and Property Manager

What is the difference between a BDM and a Property Manager? Guest post - Tara Bradbury, BDM Academy  We assume that one person who is good...

Where have all the property managers gone?

BDM Christel Stenhouse wonders if the stressful life of a property manager is resulting in a substantial drop in people applying for PM roles,...

Charging a solid lease renewal fee

Whether you charge nothing for this fee, or a small amount, getting a substantial fee for this service is quite easy to justify with...

Pre-qualifying questions every property manager must know

Being prepared with a handful of pre-qualifying questions for prospective clients, will not only save you time, but also give you the edge when...

10 Agents share holiday hints for rent roll growth and reduced vacancies

It can be easy to lose momentum when you're distracted by the antics of the silly season, but if you take your eye off...

Do you know how your service is valued?

Feedback is incredibly important in learning just how we are performing in the eyes of the consumer and often when we mention the prospect...

Finding balance: People vs process

As property managers we have been told time and time again that a well run department is an efficient combination of process, procedure and...

Will you be productive today?

We all have days where getting started is tough. Knowing what to do first, finding the motivation to get through the long list of...

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What to say to have clients think your way

Discovering effective and simple tips will enable you to negotiate tricky situations and communicate more effectively with your tenants and landlords, says Laura Levisohn, speaking at PPM Group’s national conference in late June 2016.
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