Privacy Policy

Please Read Carefully

Preface

This is the online Privacy Policy for rent.com.au (also referred to as ‘we’, ‘our’ and ‘us’ in this Privacy Policy) and it applies to all personal information collected by rent.com.au. This policy explains how and why we collect your personal information, how we use it, and what controls you have over our use of it. By using this site, you agree to the online Privacy Policy of rent.com.au, which is set out below.

Collection of information

Some information provided to us by clients, customers, contractors and other third parties, including but not limited to real estate agents, real estate industry professionals, trades and service providers, might be considered private or personal. Without these details we would not be able to carry on our business and provide our services to you. We will only collect such personal information if it is necessary for one of our functions or activities.

In particular, personal information is collected from people in the following situations by rent.com.au:

– If you contact rent.com.au, we may keep a record of that correspondence.

– When you submit your email address to our web site mailing list

– When you request any one of the services provided on the web site

At or before the time the personal information is collected by us we will take reasonable steps to ensure that you are made aware of who we are, the fact that you are able to gain access to the information held about you, the purpose of the collection, the type(s) of organisations to which we usually disclose the information collected about you, any laws requiring the collection of the information and the main consequences for you if all or part of the information is not collected.

Use of information collected and disclosure of personal information to others

We may use or disclose personal information held about an individual for the primary purpose for which it is collected (eg. provision of our services, including administration of our services, notification to you about changes to our services, record–keeping following termination of our services to you and technical maintenance). We may also use such information for a purpose related to the primary purpose of collection and where it would reasonably be expected by you that we would use the information in such a way. This information is only disclosed to persons outside our business in the circumstances set out in this policy or as otherwise notified to you at the time of collection of the information.

In addition we are permitted to use or disclose personal information held about you:

– Where you have consented to the use or disclosure;

– Where we reasonably believe that the use or disclosure is necessary to lessen or prevent a serious, immediate threat to someone's health or safety or the public's health or safety;

– Where we reasonably suspect that unlawful activity has been, is being or may be engaged in and the use or disclosure is a necessary part of our investigation or in reporting the matter to the relevant authorities;

– Where such use or disclosure is required under or authorised by law (for example, to comply with a subpoena, a warrant or other order of a court or legal process);

– Where we reasonably believe that the use or disclosure is reasonably necessary for prevention, investigation, prosecution and punishment of crimes or wrongdoings or the preparation for, conduct of, proceedings before any court or tribunal or the implementation of the orders of a court or tribunal by or on behalf of an enforcement body.

Links

Our web site may contain links to other web sites and those third party web sites may collect personal information about you. We are not responsible for the privacy practices of other businesses or the content of web sites that are linked to our web site. rent.com.au encourages users to be aware when they leave the site and to read the privacy statements of each and every web site that collects personally identifiable information.

Security and storage

rent.com.au places importance on the security of all information associated with our customers, clients and partners. We will maintain all reasonable security measures to attempt to protect against the loss, misuse and alteration of personal information under our control.

Information stored within our computer systems can only be accessed by those entrusted with authority and computer network password sanctions.

No data transmission over the Internet can be guaranteed to be 100 per cent secure. As a result, while we strive to protect user's personal information, rent.com.au cannot ensure or warrant the security of any information transmitted to it or from its online products or services, and users do so at their own risk. Once rent.com.au receives your transmission, it makes every effort to ensure it is security on its systems.

Personal and financial information is deleted or destroyed securely when no longer required by us.

rent.com.au retains the information you provide to us including your contact and credit card details to enable us to verify transactions and customer details and to retain adequate records for legal and accounting purposes.

Your Password

You are solely responsible for keeping your passwords and/or account information secret. You should be careful and responsible whenever you are online.

Access to and correction of personal information

rent.com.au is committed to maintaining accurate, timely, relevant and appropriate information about our customers, clients and web–site users.

So long as your request for your personal information is in accordance with the National Privacy Principles, then we will give you access to that information.

Inaccurate information will be corrected upon receiving advice to this effect from you. To ensure confidentiality, details of your personal information will be passed on to you only if we are satisfied that the information relates to you.

If we refuse to provide you with access or correct the personal information held about you by us, then we will provide reasons for such refusal.

Complaints

If you have a complaint about our Privacy Policy or the collection, use or safe disposal or destruction of your personal information, your complaint should be directed in the first instance to us at info@rent.com.au

We will investigate your complaint and attempt to resolve any breach that might have occurred in relation to the collection, use or destruction of personal information held by us about you in accordance with the Commonwealth Privacy legislation. If you are not satisfied with the outcome of this procedure then you may request that an independent person (usually the Commonwealth Privacy Officer) investigate your complaint.

Transfer of information overseas

Pursuant to the National Privacy Principles we may transfer personal information we have collected about you to someone other than you in a foreign country only if such transfer is permitted by the National Privacy Principles.

Cookies

rent.com.au collects information from the site using “IP files”.

When you visit the rent.com.au site to read, browse or download information, our system will record/log your IP address (the address which identifies your computer on the internet and which is automatically recognised by our web server), date and time of your visit to our site, the pages viewed and any information downloaded. This information will only be used for the purpose of site analysis and to help us offer you improved online service. We may automatically collect non–personal information about you such as the type of Internet browsers you use or the site from which you linked to our Web Sites. You cannot be identified from this information and it is only used to assist us in providing an effective service on our Web Sites.

Application for Credit by Agent

Any party applying to become a ‘Professional Subscriber’ user of the website, hereafter referred to as (The Agent), agrees that rent.com.au may:

1. Give information about The Agent to a credit reporting agency for the following purposes:

a) To obtain a commercial or consumer credit report or both about The Agent, and/or

b) Allow the credit reporting agency to create or maintain a commercial or consumer credit information file or both containing information about The Agent, which information is limited to:

c) Identity particulars: The Agent name, sex, address (and the previous two addresses), date of birth, name of employer, and drivers license number;

d) The Agent application for commercial or consumer credit or both – the fact that The Agent have applied for commercial or consumer credit or both and the amount;

e) The fact that rent.com.au is a current credit provider to The Agent;

f) Payments owing under the Subscriber Application or Subscriber Agreement are overdue by more than 30 days, and for which debt collection action has started;

g) Advice that payments are no longer overdue in respect of any default that has been listed;

h) Information that, in the opinion of rent.com.au, the Agent has committed a serious credit infringement (that is, acted fraudulently or shown an intention not to comply with credit obligations); and/or

i) Dishonoured cheques – cheques drawn by The Agent for $100.00 or more that have been dishonoured more than once;

2. Obtain information about The Agent from a business that provides information about the commercial or consumer credit worthiness or both of persons for the purpose of assessing The Agent application for consumer or commercial credit or both;

3. Obtain a commercial or consumer credit report or both containing information about The Agent from a credit reporting agency for the following purposes:

a) Assessing The Agent application for commercial or consumer credit or both; and/or b) For the purpose of collecting overdue payments relating to commercial or consumer credit or both owed by The Agent;

4. Exchange information about The Agent with any credit provider who is a financier of rent.com.au, or who is named in this application or named in a commercial or consumer credit report or both issued by a credit reporting agency for any of the following purposes:

a) To assess an application by The Agent for commercial or consumer credit or both; b) To notify other credit providers of a default by The Agent; c) To exchange information with other credit providers as to the status of this Professional Subscription where The Agent am in default with other credit providers; or d) To assess The Agents commercial or consumer credit worthiness or both; and/or e) Give to a person who is currently a guarantor, or whom The Agent have indicated is considering becoming a guarantor, a commercial or consumer credit report or both concerning information about me/us for the purpose of the prospective guarantor deciding whether to act as guarantor, or to keep the existing guarantor informed about the guarantee.

5. The Agent understands that the information given, obtained, used or exchanged can include anything about The Agents credit worthiness, credit standing, credit history or credit capacity (commercial or consumer or both) that credit providers are allowed to exchange under the Privacy Act, or as otherwise permitted at law.

6. The Agent certify that any information we provide to rent.com.au will be wholly true, accurate and not misleading and agree that rent.com.au will rely on that information in dealing with my/our consumer/commercial credit application. Any information may be given, obtained, used or exchanged before, during or after the provision of commercial or consumer credit or both

Changes to Privacy Policy

We reserve the right, at our discretion, to modify or remove portions of this Privacy Policy at any time. We recommend that this Privacy Policy should be reviewed periodically so that you are updated on any changes. Please remember to refer back to this Privacy Policy regularly to review any amendments.

Contacting us

If you require further information regarding our Privacy Policy, please contact us at the following address info@rent.com.au

Should you wish to read more information on privacy legislation or the National Privacy Principles we recommend that you visit the Federal Privacy Commissioner's website at www.privacy.gov.au